Cancellation Policy
Order Cancellation
At Sokoslas Store, we understand that plans may change, and you might need to cancel your order. Our cancellation policy aims to accommodate your needs while ensuring the efficient processing of orders.
How to Cancel an Order
If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled if they have not been processed and shipped. Once an order has entered the shipping stage, we will be unable to process cancellation requests.
Cancellation Requests
To request a cancellation, please reach out to our customer service team at:
Email: [email protected]
Include your order number and the reason for cancellation in your email to help us process your request swiftly.
Cancellation Timeframe
- Orders canceled within 24 hours of placement are eligible for a full refund.
- After 24 hours, if your order has not yet been processed, we will do our best to accommodate your cancellation request.
Custom Orders
Custom-made charm products cannot be canceled once production has begun. Please ensure all details are accurate before finalizing your custom order.
Refunds for Canceled Orders
Refunds for canceled orders will be issued to the original payment method used at checkout. Please allow 7-10 business days for the refund to be processed.
Contact Us
If you have any questions regarding our cancellation policy, feel free to contact us:
Email: [email protected]
Address: 454 New Center Rd, Sevierville, TN 37876, USA
Thank you for shopping with Sokoslas Store. We appreciate your business and are here to assist you with any concerns.